Frequently Asked Questions

Your questions answered. For additional assistance, our dedicated customer support team is available 24/7 across all Australian time zones.

How do I get started with Cinewy IPTV?
Download and install IBO Player on your device, then request your login credentials from our 24/7 customer support team via live chat or email. Your credentials are delivered within minutes, and you can begin streaming immediately — whether you are in Sydney, Melbourne, Brisbane, or anywhere across Australia.
Which devices are compatible with Cinewy?
Cinewy works exclusively with IBO Player, which is available on Android TV, Amazon Fire TV Stick, iOS (iPhone and iPad), macOS, Windows, Samsung Smart TV, and LG Smart TV. This covers the vast majority of streaming devices used in Australian households.
What payment methods does Cinewy accept?
We accept Visa and MasterCard. Please ensure your card issuer supports international online transactions. For added privacy and convenience, we also accept cryptocurrency as a payment option.
Can I watch AFL and NRL on Cinewy?
Absolutely. Cinewy provides comprehensive coverage of AFL (every match including the Grand Final), NRL (all rounds plus State of Origin), Cricket (The Ashes, BBL, international tests), A-League, and Super Rugby. We also carry all major PPV events.
What is Cinewy's refund policy?
We honour refund requests for verified service outages exceeding 72 consecutive hours and confirmed duplicate charges. We strongly recommend taking advantage of our Try 1 Month before purchasing a subscription to ensure Cinewy meets your entertainment needs.
How many devices can I use at once?
Each Cinewy subscription allows access on one (1) device at a time via the IBO Player application. Concurrent streaming on multiple devices is not supported. You can switch your active device by logging in on a different one.
Does Cinewy offer a Try 1 Month?
Yes, we offer a Try 1 Month so you can experience the full Cinewy service before committing. Order your 1-month plan via the form on our homepage or by contacting our support team. The trial provides full access to all channels and features.
What channels are available on Cinewy?
Cinewy offers over 34,000 live channels including all major Australian networks (ABC, Seven, Nine, Ten, SBS), Fox Sports, Optus Sport, plus international entertainment from the UK, US, and over 50 other countries. Browse our full channel list for details.
Is there an EPG (Electronic Program Guide)?
Yes. Cinewy provides a comprehensive Electronic Program Guide that is updated regularly, so you always know what is on across all 34,000+ channels. The EPG is built into IBO Player for seamless browsing.
How do I contact Cinewy support?
Our support team is available 24/7 via live chat on our website or by email at [email protected]. We respond to most queries within minutes. You can also reach us via WhatsApp for quick assistance.